No Grace Period for Star Wars: The Old Republic

Posted by on December 8, 2011 - 4 Comments »

Many Star Wars fans are up in arms at the discovery that despite being told in August there’d be a grace period for those who order physical copies of Star Wars: The Old Republic, there will, in fact, be no grace period. While any pre-order code will allow players entry into the early access, in order to keep playing come launch, you must have your actual game code. Many people made their purchasing decisions based upon the declaration of a grace period, and are understandably upset by this sudden change. There have been thousands of posts this evening on the subject, as angered fans vent their wrath upon the forums.

Although some good news, however meager it may be, has been revealed – after several hours of the posting frenzy, Stephen Reid, the Senior Online Community Manager, posted to say that sales and marketing are working to ensure that copies will be sent out prior to launch. European retailers will have the game on the 15th of December, US retailers on the 20th, and those who ordered digitally via Origin will have their game codes emailed to them on the 16th. There is still question as to how this affects those who ordered the Collector’s Edition and US customers who ordered online, but at least Reid is continuing to communicate as best he can to address concerns. He has even apologized twice – first for the ‘misunderstanding’ and then for calling this fiasco a misunderstanding.

It’s a shame, really. My guess is this was done by EA, and not Bioware, but the end result is the same for me – the trust Bioware has built over the past years has been rather badly shaken. Even if Bioware fully meant to have a grace period, and was forced by EA to renege on that intention, it’s difficult to continue to trust them when they can at any time be forced into altering their public statements like this.