So, I was browsing some of my usual forums the other day when I noticed a debate was beginning to simmer about whether or not MMORPG developers actually listen to the suggestions their players give them. It may seem like a pointless debate, but, for what it’s worth, it actually brings up important issues about customer service and the goals of the developer as a whole. A lot of companies do put their own finances beyond their player-base, and, no matter your stance on the debate, putting money ahead of the community almost always yields negative results.
Personally, I have never been much of a suggestion-maker within any of my MMORPGs communities. I typically make my suggestions when writing blogs like these, which, believe it or not, probably yields higher results than simply posting in the game’s official forums. For those that do make suggestions direct in their game’s forums, does it actually work? Have you ever received any sort of feedback, or maybe even seen it come to life?
Do you feel that suggestions are ever paid any attention in your game?