Neverwinter Caer-Konig Supply Pack Update

Hey, Lore Hounds. First the bad news. The previous Giveaway will remain offline due to complications in the redemption process. This means that those of you readers popping over to this Neverwinter thread are out of luck (until the next time). The silver lining is that those of you that received the keys can still receive the goods promised to you. Albeit, not in the process detailed in the original notice, unfortunately.

The teams at Cryptic, Perfect World and Lore Hound have pinpointed the issue and put together a new redemption process. To receive your Caer-Konig Supply Pack (CKSP) to prepare you for Curse of Icewind Dale please perform the following three steps:

  1. Please head to the Arc Games support page.

  2. Put “Lore Hound Key Giveaway” in the Subject line, describe the problem in the question field and be sure to include exact key you received.

  3. Select Neverwinter for the product and select Customer Support for the Category.

All parties apologize for the inconvenience.


  1. You know, you really should rephrase the way the instructions to check out this page are written. It comes across as though ‘hey click this link and you can have a code.’ But then click the link and Oh well. Aw that’s too bad. Honestly it’s phrased so that I also was kind of angry when I saw that it was gone after I jumped through the hoops, so I got to enjoy getting the run around, and of course this is after I came on here at 6 am this morning and it wouldn’t give me a key. so I guess it’s just too bad for me huh?

  2. I sent Arc ANOTHER email using these instructions..although I did the same thing before. Last time they replied that the code was already used and they couldn’t help me. Maybe they will do something this time.

  3. :/
    I just received a response from arc support
    they said that this code as already used
    :D but this is the cause that I need the support
    what I do now???

  4. Good luck with response. Although Neverwinter knows of the issue they will not help you, instead just send you an email saying code was already used…and sending a email to Lore Hound has yet to even get me a response.

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